Community and support
Forum in your dashboard is for discussion, questions and collaboration with your cohort. Discussions are organised into categories, with a Recent activity list. To ask something, choose New Discussion, pick a category, and write a title (up to 200 characters) and your post (up to 10,000 characters). Open any thread to read and reply.
Forum access is included on every plan, including Free.
Support tickets
Section titled “Support tickets”Use a ticket when you are stuck or need help from the team (a billing problem, a missing certificate, a lab that will not load).
- Open Support and choose Open New Ticket.
- Choose a priority:
- Low, a general question.
- Normal, needs attention.
- High, blocking my progress.
- Describe the problem. For payments include the payment reference; for labs say which lab and what you saw.
- Submit. Your tickets are listed with the date opened, and you open one to read the thread and reply.
The Learn.GT team answers from its support inbox, and you see replies in the same thread.
Telling us what you want
Section titled “Telling us what you want”On a course page you can say you would buy that course on its own. It is only a way to tell Learn.GT what people want: nothing is charged and no price is promised, and you do not need to be signed in.
Institutions can use the enquiry form on the Campus page (/campus). See Organizations and seats.