FAQ

I signed up but can’t log in

Check your email for a verification link — accounts are inactive until verified. Check spam if you don’t see it within a few minutes.

I forgot my password

Use Forgot password? on the login page. If you don’t get a reset email, check spam, or make sure you’re using the email you signed up with.

My account is locked after too many failed logins

Wait 15 minutes and try again. This is a security measure, not a support issue — it clears itself.

An agent shows “offline” but the device is on

Guardian marks an agent offline if it hasn’t reported in about 30 seconds. Check that the device has network access and that the agent’s background service is still running — see the uninstall/verify steps on the relevant deployment page for the exact service name on your OS.

A device never appeared after I ran the install command

• Confirm the enrollment token hadn’t already expired when you ran the command (tokens are valid 15 minutes from when the install link was generated).
• Confirm the device can reach your hub URL and downloads.gtarsenals.com outbound.
• Re-generate a fresh install command from Deploy Agent and try again.

Can I change or cancel my plan?

Yes, from Billing in the dashboard. Changes take effect immediately; you’re billed the prorated difference.

How do I remove a device from my fleet?

Agents → (device) → Remove in the dashboard. This unregisters it from Guardian — it doesn’t uninstall the agent software itself, so also follow the uninstall steps on the relevant deployment page if you want it fully removed from the machine.

Where do I get an API key?

Settings → API Keys. See API Authentication.